Full-priced items may be returned for:

• A refund, when requested within 7 days of delivery
• Store credit, when requested within 14 days of delivery

All returned items must be:

• Unworn, unwashed and in their original condition
• Returned with all original tags attached
• Returned in their original packaging

We recommend trying your items on as soon as they arrive to ensure they are suitable and your return falls within the applicable timeframe.

To request a return, simply email us at orders@bellamae.com.au with your order number and reason for return. We’ll get back to you with the next steps.

Once your return has been approved, you may choose from the following options:

Refund
Full-priced items are eligible for a refund to the original payment method when the return is requested within 7 days of delivery.

Store Credit
Full-priced items may be returned for store credit if requested within 14 days of delivery. Once your return has been received, inspected and approved, a digital store credit code will be emailed to you.

Exchanges
Due to the limited quantities and small-batch nature of Bella Mae releases, we do not offer direct or automatic exchanges.

You are more than welcome to exchange your item for another size or style. To make this possible, we process exchanges as a return for store credit. Once your return has been received and approved, you can use your digital store credit code to place a new order through our website.

All sizes and styles remain subject to availability, and we are unable to reserve or guarantee an alternative item while your return is in transit.

Return postage is at the customer’s expense, and original shipping charges are non-refundable. We recommend using a tracked Australia Post service, as Bella Mae cannot be held responsible for returns lost in transit.

We accept international return requests within 14 days of delivery.

To request a return, please email orders@bellamae.com.au with your order number and reason for return. Once your return has been approved, we’ll provide you with our return address and the next steps.

International customers may choose from the following options:

Refund
Eligible items may be returned for a refund to the original payment method.

Store Credit & Exchanges
You may also choose to receive store credit. Due to the limited quantities and small-batch nature of Bella Mae releases, we do not offer direct exchanges on international orders.

To exchange your item for another size or style, your return will be processed as store credit. Once your return has been received and approved, you can use your digital credit code to place a new order through our website.

All sizes and styles remain subject to availability, and we are unable to reserve or guarantee another item while your return is in transit.

International customers are responsible for the cost of tracked return postage. Original express or upgraded shipping charges are non-refundable. Where required under applicable consumer law, the original standard delivery charge will be included in the refund.

All returned items must be unworn, unwashed and in their original condition, with all original tags attached and returned in their original packaging.

We strongly recommend using a tracked postal service, as Bella Mae cannot be held responsible for returns lost in transit.

Nothing in this policy excludes any rights available to you under the consumer laws that apply in your country.

• Sale items
• Gift cards
• Worn or washed garments
• Items returned without original tags or packaging