RETURNS & EXCHANGES

We want you to absolutely love your Bella Mae pieces — but if something isn’t quite right, we’re here to help make it right.

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WHAT CAN BE RETURNED

You’re welcome to return full-priced items within 14 days of delivery if they are:

  • Unworn, unwashed, and in original condition
  • With all tags still attached
  • In original packaging

Returns outside of this window won’t be accepted. We recommend trying on items as soon as they arrive.

DOMESTIC RETURNS (AUSTRALIA)

To request a return, simply email us at orders@bellamae.com.au with your order number and reason for return. We’ll get back to you with the next steps.

Once approved, you’ll have two options:

Store Credit: You’ll receive a digital credit code to use on your next order.

Exchange: If you’d like to exchange for a different size or style, return the original item and we’ll send the replacement once we’ve received it.

Please note: At this stage, all refunds will be issued as store credit only.

Return postage is at the customer’s expense. We recommend using a tracked Australia Post service.

INTERNATIONAL RETURNS

We accept international returns within 20 days of delivery.

Email orders@bellamae.com.au to start your return

If approved, we’ll send you our return address

International customers are responsible for the cost of tracked return shipping

As a small business, we’re currently unable to offer exchanges on international orders. To get another size or style, simply place a new order.

Store credit will be issued once your return arrives and is approved.

NON-RETURNABLE ITEMS

  • Sale items
  • Gift cards
  • Worn or washed garments
  • Items returned without original tags or packaging

If you have any questions, please email us at orders@bellamae.com.au. We're here to help!

Last updated: April 2025